Terms of service
Last updated: 2026-10-14. Version 2.3.
1. GENERAL
1.1. These Terms of Use (the "Terms") form a legally binding agreement between you and EJ Group MB, company code 308112520, registered at Lvivo g. 91-48, LT-08104 Vilnius, Lithuania (the "Company", "we"), governing the use of the "3E GROUP" platform at 3ecoach.eu and its mobile app (the "Platform"). 1.2. The agreement is concluded when you confirm at registration that you have read and accept these Terms. If you do not agree, do not use the Platform. 1.3. These Terms exist in Lithuanian and English. In case of discrepancy, the Lithuanian text prevails.
2. DEFINITIONS
2.1. Coach — a natural or legal person providing coaching services to their clients through the Platform. 2.2. Client — a person invited to the Platform by a Coach and receiving that Coach's services. 2.3. Content — any information you upload or create on the Platform: workouts, notes, messages, photos, videos, documents, nutrition and health records.
3. ACCOUNT AND AGE
3.1. You must be at least 18 and have full legal capacity to create an account. By registering you confirm that you are 18 or older. 3.1.1. Where a Coach trains a minor, the account must be held and managed by the minor's parent or guardian in their own name, and they are responsible for the data and consents provided. 3.2. You agree to provide accurate details and keep them up to date. One person may hold one account. 3.3. You are responsible for keeping your credentials confidential and for all activity under your account. If you suspect unauthorised access, change your password immediately and notify us.
4. OUR ROLE
4.1. We provide a technology tool only — software for planning workouts, tracking progress, logging nutrition and communicating. 4.2. We do NOT provide coaching, sports, nutrition, healthcare or medical services. Those are provided by the Coach in their own name and at their own risk. 4.3. We are not a party to the agreement between Coach and Client, do not mediate its terms, do not vet a Coach's qualifications, methods or advice, and are not liable for them. 4.4. We do not pre-screen user Content and are not obliged to.
5. COACH REPRESENTATIONS AND OBLIGATIONS
5.1. The Coach represents and warrants that they: (a) hold all qualifications, licences and competence required by law for the services provided; (b) operate lawfully and account for their own taxes; (c) have a lawful basis to process their Clients' personal data and act as an independent controller of it; (d) provide advice professionally and responsibly. 5.2. The Coach is solely responsible for their contracts with Clients, pricing, invoicing, settlement, warranties and complaint handling. 5.3. We recommend that Coaches hold professional liability insurance. 5.4. The Data Processing Agreement (DPA) published at 3ecoach.eu/dpa is an integral part of these Terms: by entering into them the Coach accepts it, and we process their Clients' data only under it.
6. PAYMENTS BETWEEN COACH AND CLIENT
6.1. The scope, price, payment terms and refunds for coaching services are agreed between Coach and Client. 6.2. The Platform may offer payments via Stripe (Stripe Connect). Payment services are then provided by Stripe under its own terms; card data never reaches our servers. We are not a payment institution and hold no funds. 6.3. Disputes about coaching services or payments for them are resolved between Coach and Client.
7. PLATFORM SUBSCRIPTION FOR COACHES
7.1. Coaches may use a free plan (up to 3 clients) or paid monthly plans: EUR 17.99 (up to 10 clients), EUR 31.99 (up to 25), EUR 49.99 (up to 50), EUR 79.99 (unlimited). The unlimited plan includes up to 160 clients; above that number the fee is agreed individually with the Coach, between EUR 0.20 and EUR 0.45 for each additional client per month. Prices are in euros; applicable taxes (VAT) are shown at checkout. 7.2. Subscriptions renew automatically each month until cancelled. Fees are charged at the start of each period via Stripe. 7.3. You may cancel at any time in Platform settings. Cancellation takes effect at the end of the paid period; paid periods are not refunded pro rata except where mandatory law requires. 7.4. If a payment fails, access to paid features may be reduced to free-plan limits. 7.5. We may change prices or plan terms on at least 30 days' notice. Changes apply from the next billing period; if you disagree, you may cancel. 7.6. The 160-client inclusion in clause 7.1 was introduced in version 2.1 of these Terms (2026-10-03). For Coaches who subscribed to the unlimited plan before that date it applies from the first billing period beginning on or after 2026-11-02. 7.7. The free-plan limit of 3 clients in clause 7.1 was introduced in version 2.3 of these Terms (2026-10-14); until then the free plan included up to 5 clients. An active client is a client account that is active or invited and has not been archived. For Coaches registered before 2026-10-14 who have more than 3 active clients on the free plan, the 3-client limit applies from 2026-11-14. Until that date their existing clients are kept and the Platform works as before, except that no new client can be added while the Coach has 3 or more active clients. From 2026-11-14, until the Coach chooses a paid plan or reduces the number of active clients to 3, adding clients and planning new work for clients (sessions and programmes) is restricted; access to the Platform and to existing data, messaging, archiving clients, data export, changing plan and deleting the account remain available. No data is deleted and no charge is started automatically as a result of this change.
8. CONSUMER RIGHT OF WITHDRAWAL
8.1. If you are a consumer (a natural person acting outside a trade or profession), you may withdraw from the agreement within 14 days without giving a reason by emailing info@3ecoach.eu. 8.2. By ordering a paid plan with immediate access, you request performance to begin before the 14-day period expires and acknowledge that you lose the right of withdrawal once the service has been fully performed. If performance is partial, you pay a proportionate amount for what was supplied.
9. HEALTH WARNING AND ASSUMPTION OF RISK
9.1. Platform content — training plans, nutrition suggestions, AI estimates — is general information and is NOT medical advice, diagnosis or treatment. 9.2. Consult a doctor before starting or changing an exercise or nutrition regime, especially if you have a health condition, are pregnant, are recovering from injury or take medication. 9.3. Physical exercise carries a risk of injury and adverse health effects. By using the Platform you assume that risk. Stop immediately and seek medical help if you experience pain, breathlessness, dizziness or other worrying symptoms. 9.4. The Platform is not intended to diagnose, treat or monitor disease and is not a medical device.
10. AI FEATURES
10.1. Some features (e.g. recognising a food description and estimating its nutrition) use artificial intelligence. 10.2. AI output is approximate and may be inaccurate. Verify before relying on it. We do not warrant its accuracy and do not provide medical or dietary advice through it. 10.3. Do not enter data into AI features that you would not want processed by a third-party provider.
11. USER CONTENT AND LICENCE
11.1. Your Content remains yours. By uploading it you grant us a non-exclusive, royalty-free, worldwide licence to store, copy, technically adapt and display it as necessary to operate the Platform, including through our service providers (hosting, backups). 11.2. The licence ends when you delete the Content, except for backups removed on their rotation schedule and content we must retain by law. 11.3. You represent that you hold all rights to the Content you upload and that it infringes no third-party rights.
12. PROHIBITED USE
12.1. You must not: disrupt the Platform's operation or security; attempt unauthorised access to other accounts or data; scrape data by automated means; circumvent technical or usage limits; resell or share access; upload unlawful, misleading, defamatory, violent, hateful, pornographic or infringing content; upload malicious code; use the Platform to deliver medical services or critical health monitoring. 12.2. Breach of this section may lead to immediate restriction of access.
13. REPORTING ILLEGAL CONTENT
13.1. If you find illegal content on the Platform, report it to info@3ecoach.eu stating its location, the reasons and your contact details. 13.2. We handle reports without undue delay and inform the reporter and, where applicable, the uploader of our decision with a statement of reasons. Decisions may be appealed to the same address within 14 days.
14. INTELLECTUAL PROPERTY
14.1. The Platform's software, design, database structure, the "3E GROUP" trademarks and logo belong to the Company or are used lawfully. 14.2. You receive only a limited, non-transferable, revocable right to use the Platform under these Terms. Copying, modifying, decompiling or creating derivative works is prohibited except as permitted by law.
15. AVAILABILITY AND CHANGES
15.1. We aim for continuous availability but do not guarantee any specific uptime. Maintenance, updates or events beyond our control may cause interruptions. 15.2. We may change, add to or discontinue features. We will give advance notice of material reductions in functionality. 15.3. We recommend exporting your own copy of your data regularly using the export function in settings.
16. LIMITATION OF LIABILITY
16.1. The Platform is provided "as is" and "as available". We give no guarantee of training results, weight, fitness or health outcomes. 16.2. To the extent permitted by law we are not liable for: indirect loss, lost revenue or profit, loss of reputation or data; the acts, advice and mutual obligations of Coaches and Clients; failures of third-party services (Stripe, email, cloud, AI); harm to health arising from physical activity or dietary change. 16.3. Our aggregate liability under these Terms in any 12-month period shall not exceed the amount you paid us for the Platform subscription in those 12 months, or EUR 100 if you paid nothing. 16.4. Nothing limits liability for intent, gross negligence, death or personal injury, or where limitation is prohibited by mandatory law. Consumers' mandatory statutory rights are unaffected.
17. YOUR LIABILITY TO US
17.1. You agree to indemnify the Company against damages, costs and reasonable legal fees arising from third-party claims caused by: your breach of these Terms; your Content; coaching services you provide or receive; your breach of data protection obligations.
18. TERM, SUSPENSION AND TERMINATION
18.1. You may delete your account at any time in settings. 18.2. We may restrict or terminate access if: you materially breach these Terms; your conduct threatens the security of the Platform or its users; the law requires it. We will state the reason and, where feasible, allow you to remedy the breach. 18.3. After termination, data is handled under the Privacy Policy. 18.4. Sections 11.2, 14, 16, 17 and 20 survive termination.
19. CHANGES TO THE TERMS
19.1. We may amend these Terms. Material changes will be announced in the Platform or by email at least 15 days before they take effect. 19.2. Continued use after the effective date constitutes acceptance. If you disagree, you may terminate.
20. GOVERNING LAW AND DISPUTES
20.1. These Terms are governed by the law of the Republic of Lithuania. 20.2. We seek to resolve disputes by negotiation. Send complaints to info@3ecoach.eu; we reply within 14 calendar days. 20.3. Consumers may also apply to the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt) or go to court. 20.4. Unresolved disputes are settled by the courts of the Republic of Lithuania, subject to mandatory jurisdiction rules protecting consumers.
21. MISCELLANEOUS
21.1. Neither party is liable for failure to perform due to force majeure. 21.2. We may transfer our rights and obligations in a reorganisation or business transfer, with notice. You may not transfer yours without our consent. 21.3. If any provision is invalid, the rest remains in force. 21.4. Notices are sent to the email on your account or published in the Platform.
22. CONTACT
EJ Group MB, company code 308112520, Lvivo g. 91-48, LT-08104 Vilnius, Lithuania. Email: info@3ecoach.eu.